Name
Operator Case Study 5: AI for Service and Support – Smarter Ticket Triage and Resolution
Date & Time
Thursday, April 23, 2026, 4:20 PM - 4:40 PM
Description
- Automating triage, routing and simple resolution in IT and operations support centers.
- Learning from historical tickets to suggest likely fixes and supporting technicians with context.
- Measuring improvement in resolution times, satisfaction and freed-up expert capacity.