As Senior Vice-President and Chief Information Officer, Pam Arpin is responsible for technical integration activities and redefining CPKC’s digital strategy and information services (IS) roadmap, enabling CPKC’s strategic business goals with the right investments in technology. Ms. Arpin leads a diverse team focused on discovering and implementing new technologies that return competitive advantage. By fostering a culture of innovation, her role positions CPKC for sustainable growth through strategically connecting people, processes, systems, data and assets.

In October 2020, Ms. Arpin became the company’s first Vice-President Innovation and Business Transformation and in May 2024, Ms. Arpin was appointed Senior Vice-President and Chief Information Office. As CPKC’s Senior Vice-President and CIO, she retains the same portfolio, including oversight of CPKC’s Network Service Centre. Ms. Arpin has 25 years of experience working in commercial, operations, finance, customer service and technology roles. Her leadership and industry influence have received North American recognition: notably, she was named the 2019 Railway Woman of the Year by the League of Railway Women and was named one of Canada’s Most Powerful Women: Top 100 by the Women’s Executive Network that same year. Most recently, Ms. Arpin was an honoree for the Top 10 Influential Leaders in 2023 for North American Railroads.

Ms. Arpin holds a Bachelor of Commerce degree from the University of Saskatchewan. She chaired the Association of American Railroad’s Customer Service Committee from 2019 to 2022 before joining the Board of Railinc, where she was nominated to the Finance & Audit Committee. Ms. Arpin previously served on Canadian Pacific’s Diversity and Leadership Steering Committee and now is vice-chair of CPKC’s Diversity and Inclusion Committee; providing overall governance, direction and input on the company’s diversity and inclusion strategy and leadership development programs.